We recently solicited readers to submit
their most pressing career-related questions.
With help from Lynn Taylor, a national
workplace expert and the author of "Tame Your Terrible Office Tyrant: How
to Manage Childish Boss Behavior and Thrive in Your Job," we've answered
the following: "What should I say when a hiring manager asks me to talk
about a time that I failed?"
This is a tricky question that can
throw a wrench into an otherwise stellar job interview, Taylor says. "No
one enjoys talking about work failures, and the interview is the last place you
want to showcase your most memorable job blunder."
The question may be asked in a variety
of ways, referring to your worst mistake or biggest challenge, she says.
"But no matter the phraseology, the goal of this behavioral question is to
gauge your ability to be self-reflective, acknowledge mistakes, take risks, and
learn from a setback," Taylor explains. "Since it's a common
interview inquiry, you should have a couple examples committed to memory — and
remember to focus on the lesson learned."
Here are some tips on not failing the
failure question:
Be direct.
It can be tempting to be evasive with a
non-answer, such as, "I've been fortunate in that I've rarely made any
major mistakes in my job."
"A response like that would in
fact qualify as it's own misstep, because misjudgments are just part of the
workplace landscape and humans have not yet been classified as
infallible," says Taylor. "Your honesty would be in question. So be
straightforward and genuine with your response, and make sure there's a silver
lining."
Use specifics.
"In order to be believable, you
need to explain the scenario, choices made, what failed and why, and the
takeaway, in a substantive way," she explains. "By being too general
or flip, you may appear disinterested or disrespectful."
Employers want to know that you're
capable of taking smart risks and are not afraid of challenges. Showing that
you boldly face any setbacks with tenacity to improve is a highly valued trait.
Don't go overboard.
You can be specific and also be concise.
"This is not the time to capture the interviewer's attention with a
disastrous oversight or soliloquy of self-hatred," Taylor says.
"Rehearse your answer so that you get your points across quickly and
clearly. Consider using the recording feature of your smart phone to evaluate
not only content, but also the length of your response."
Be strategic.
Make sure your example illustrates a
benefit to your career. Avoid talking about mistakes that never offered any
redeeming value or lesson, or one that would open a can of worms.
"Also make sure that your response
doesn't hit a hot button, such as the one time you missed a project deadline
when meeting deadlines is a key hiring criteria," she says.
Focus on the lessons learned.
This is critical in acing this tough
interview question, Taylor says. "Hiring managers want to know that you
know how to face your mistakes, learn from them, and move ahead. They want be
assured that given similar circumstances, you'd handle things
differently."
This is a chance to show how you turned
the proverbial lemons into lemonade.
Example: "The client became
concerned that we weren't doing X and began getting competitive quotes. I
realized that it's important to share real issues with a client early on rather
than wait. Later, that helped me regain their trust and build other business as
well."
"Despite the negative slant of
this question, you have an opportunity to shine by illustrating your interest
and ability to overcome challenges," Taylor concludes.
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